Return and Refund Policy

Last updated: August 23, 2026

At NARU, we want you to be happy with your purchase. If you are not completely satisfied with your order, you may have the right to return it in accordance with applicable consumer protection laws.

1. Right of withdrawal

If you are a consumer located in the European Union, you generally have the right to withdraw from your purchase within 14 days, without giving any reason.

The withdrawal period begins on the day on which you, or a third party designated by you other than the carrier, receive the goods.

If your order is delivered in multiple shipments, the withdrawal period begins when you receive the last item or shipment forming part of the order.

To exercise your right of withdrawal, you must notify us before the withdrawal period expires by contacting:

GLOSSA PRIMO d.o.o.
Bjelovarska ulica 3
10360 Sesvete
Croatia
Email: naru.eur@gmail.com

You may use the model withdrawal form required under applicable EU consumer protection law, but you are not required to use a specific form as long as your statement clearly communicates your decision to withdraw from the contract.

2. Returning products

After notifying us of your withdrawal, you must return the products without undue delay and, in any event, no later than 14 days after notifying us of your decision to withdraw.

Unless otherwise agreed, you are responsible for the direct cost of returning the products.

Products should be returned safely packaged and, where possible, in their original packaging.

You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

3. Hygiene and sealed products

For reasons of health protection and hygiene, the right of withdrawal may not apply to certain products that are sealed and are unsuitable for return for health or hygiene reasons once the seal has been broken.

This may include certain cosmetics, personal-care products and other sealed products of a hygienic nature.

This exclusion applies only where permitted by applicable law.

4. Refunds

If you validly exercise your right of withdrawal, we will reimburse the payments received from you, including the standard delivery cost originally paid by you, subject to applicable law.

We may withhold reimbursement until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first.

Refunds will normally be made using the same payment method used for the original transaction, unless otherwise agreed with you.

5. Damaged, defective or incorrect products

If you receive a product that is damaged, defective, incomplete or different from the product you ordered, please contact us as soon as possible at: naru.eur@gmail.com

Please include your order number and, where appropriate, photographs of the product and packaging.

Your statutory consumer rights regarding defective or non-conforming goods remain unaffected by this Return and Refund Policy.

6. Exchanges

We do not normally offer direct product exchanges.

If you wish to purchase a different product, you may return the original product in accordance with this policy and place a new order.

7. Contact

For questions regarding returns or refunds, please contact:

GLOSSA PRIMO d.o.o.
Bjelovarska ulica 3
10360 Sesvete
Croatia

Email: naru.eur@gmail.com