Shipping Policy

Last updated: August 23, 2026

We currently ship NARU orders to selected countries within the European Union.

1. Shipping destinations

Available shipping destinations are displayed at checkout.

If your country is not available at checkout, please contact us before placing an order.

2. Processing time

Orders are normally processed within [1 business day] after payment has been successfully received.

Orders placed on weekends or public holidays will normally be processed on the next business day.

During periods of increased demand, promotions or holidays, processing may take longer.

3. Delivery times

Estimated delivery times depend on the destination and shipping method selected at checkout.

Typical delivery estimates are:

Destination	Estimated delivery
Croatia	[2–6 business days
European Union	[2–6 business days]
Other destinations	[3–15 business days]

Delivery estimates are not guaranteed delivery dates.

4. Shipping costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Any free-shipping thresholds or promotional shipping offers will be clearly stated on the website.

5. Tracking

Where available, you will receive tracking information by email after your order has been dispatched.

Please allow some time for the carrier's tracking system to update.

6. Delays

We are not responsible for delivery delays caused by circumstances outside our reasonable control, including carrier delays, customs procedures, strikes, severe weather or other unforeseen events.

If your order appears to be significantly delayed, please contact us and we will assist you in contacting the relevant carrier.

7. Incorrect delivery information

Please make sure that your shipping address and contact details are correct before completing your order.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping costs may apply for re-delivery.

8. Damaged packages

If your package arrives visibly damaged, please document the condition of the package before opening it and contact us as soon as possible.

If the product inside is damaged, please provide photographs of the packaging and product together with your order number.

9. Contact

For shipping questions, please contact:

GLOSSA PRIMO d.o.o.
Bjelovarska ulica 3
10360 Sesvete
Croatia

Email: naru.eur@gmail.com